How to troubleshoot Wi-Fi Issues on Smart Printers

Here are a few things you can do to try and troubleshoot the WiFi issues at your end:

1. Check Wi-Fi status:
   • Swipe down from the top of the screen to access the quick settings menu.
   • Ensure the Wi-Fi icon is enabled green. If not, tap on it to enable Wi-Fi.
2. Restart your printer:
   • Sometimes, a simple restart can resolve connectivity issues. Press and hold the power button on the left side and select "Restart."
3. Forget and reconnect to the network:
   • Go to Settings > Network & Internet > Wi-Fi.
   • Tap on the connected network and select "Forget."
   • Reconnect by selecting the network again and entering the password.
4. Check airplane mode:
   • Ensure that Airplane Mode is turned off. If it's on, it will disable all wireless communications, including Wi-Fi.
5. Reset network settings:
   • Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
   • Tap "Reset settings." This will reset all network-related settings but won't erase personal data.
6. Check for System Updates:
   • Sometimes, software updates can fix bugs related to connectivity.
   • Go to Settings > System > Advanced > System update and check for updates.
7. Restart your router:
   • Unplug your router from the power source, wait for 30 seconds, and plug it back in. Wait for all lights to stabilize and then try connecting again.
8. Check router's frequency:
   • Skip smart printers supports both 2.4GHz and 5GHz frequencies. Ensure your router is set to a compatible frequency. If unsure, try setting it to 2.4GHz. 2.4GHz. should have a best range and coverage.
9. Check date and time settings:
   • Incorrect date and time can cause connectivity issues.
   • Go to Settings > System > Date & time and ensure it's set correctly.

If the steps above haven't worked for you, please contact us at [e-mail] and provide your venue name along with the serial details on the back of your printer.