Skip Printer Troubleshooting Guide

Here are a few steps you can take to troubleshoot the Smart printer issue on your end:

• Reboot your printer as it may be experiencing connectivity issues. Simply turn the device off and back on, then log into Skip. 
   
• Ensure you're not logged into multiple devices (ie, smartphone, desktop, tablet) at the one time or else the app will keep logging you out and your store will appear offline. A reminder that if you only have one user on your account you will need to create a separate user/email address for your printer to stay online at all times and avoid any logout issues. Sign up for that here → (https://www.skipapp.com.au/#!/sign-up). Let us know the email/username once you have signed up and we'll add it to your account.
   
• Not charging, unplug and remove the battery from the back of the printer and put everything back together again (without the battery). Then, connect the charger to the printer and a power outlet. Restart the printer by holding down the on/off button for 5 seconds. This should resolve the issue. Stuck? Click here to see how it's done - https://skipapp.zendesk.com/hc/en-us/articles/12658396851983-Printer-not-charging-Let-s-fix-that 

• Check your wifi. You might need to reboot your modem. Otherwise, there are a few things you can do to try and improve your wifi to stay online -

1. Check the placement of your router and make sure it's not on the floor or covered
2. Avoid obstacles, walls, and interference
3. Reposition your router’s antenna
4. Upgrade your router if it's very old
5. Contact your provider 

If your printer still isn’t charging, no worries - just shoot us an email at [e-mail] and one of our team members will be happy to help get it sorted!