Receiving payments for sales at your venue

You can choose to receive payments for the order sales at your venue either on a daily or a weekly basis.

Weekly

Orders received at your venue from Monday to Sunday are deposited in to your nominated financial institution on the Wednesday following that weekly period. The cut-off for orders received on the Sunday is 6pm (AEST/AEDT). Payments are processed during the day on Wednesday.  You will receive a payment advice via email with the amount paid along with a reference number you can match to you bank statement.

Daily

Orders received at your venue each day up until 6pm (AEST/AEDT) will be processed the following day into your nominated financial institution. You will receive a payment advice via email each day with the amount paid along with a reference number you can match to you bank statement.

 

Timeframes for Payment Settlement into your account

Please note, whilst Skip will make payments as per the above schedules there can be a delay caused by weekends, public holidays, or between banks and non-bank institutions, meaning funds may not land in your account until the next business day after the Payment Processing day/s indicated above.

Please speak with your institution about the expected settlement timeframes for payments to your account.

Fees

Any fees that are regularly deducted from your orders will continue to be processed as follows:

- Commission fees will be deducted from the order totals before the amounts are deposited to your account for both daily and weekly schedules.

- Device, integration and network fees will be deducted once in your weekly payments for Weekly schedules and on Wednesdays for Daily schedules. If there are no orders on Wednesday or not enough to deduct the required fee, then we will continue to attempt to deduct the amount from the following days until paid.

- Payment processing fees as per our Merchant Terms & Conditions will be deducted prior to all payments being deposited.

How to set your payment schedule to Daily or Weekly

To update your schedule, go to your Skip Business Account and login.

Select the Service menu item.

Click on the Edit option in the Payment Options section.

Confirm your understanding of the change and then toggle your desired schedule in the payment frequency selection.

Ensure that you SAVE your preference before exiting the window.

What if I change my preference during a week?

You can change your preference at any time and the selection will apply for the remainder of the week.

For example:

- If you are on Daily payments and change to Weekly, the remainder of the unpaid orders for the week will be processed at the end of Sunday 6pm (AEST/AEDT) and paid on the following Wednesday.

- If you are on Weekly payments and change to Daily, the next end of day period at 6pm (AEST/AEDT) will process any orders for that week up until that day and then pay daily from that point onwards.

If you need further assistance, please talk to your account manager or contact Skip Support.