Skip offers a delivery feature that can be enabled on your account, allowing you to offer delivery using your own drivers or riders.
You can choose how you'd like to offer orders - delivery only, or any other combination of Skip's order methods such as pickup and delivery or delivery and table ordering, depending on what suits your venue best.
Once delivery is activated, your customers will see all the key details needed to place an order, including:
Estimated delivery time
Delivery fee
Minimum spend
Skip also collects any required information from the customer to help ensure a smooth delivery experience.
A complete address is required to be entered by the user:
The user is alerted to any other issues with their order such as not meeting the minimum order amount:
Or their address not being within the delivery area you have selected for your venue.
These details are confirmed in the cart at checkout.
Once the order is placed, you will receive them as per your normal method but with the delivery information.
New delivery order via the dashboard:
New delivery order via the Skip printer docket:
New delivery order via the the Epson TM range of printers:
Once the order has been completed, it can be recalled on the Completed tab on the dashboard:
Customer contact information
Customers placing a delivery order are required to enter their mobile number at checkout. This number will be shared with your store only for the purpose of fulfilling the order.
Flat delivery fee for all deliveries
A fixed delivery fee is applied across all delivery, making pricing simple and consistent for your customers.
Estimated delivery time
Estimated delivery times help customers understand how long their order may take to arrive. These should reflect the average travel time from your store to the area you are servicing. The delivery time is added to your store’s minimum pickup time - so if you adjust your pickup time during busy periods, the delivery time will automatically adjust as well.
Delivery preference and turning delivery on and off
The presets that you provided above can be selected by selecting the delivery button in the menu:
You can provide different preference sets for different use cases for your store and you can select each or turn off delivery on demand:
When the delivery function is turned off the option will not be available to your customers:
This feature can also be used in conjunction with our catering, or scheduled ordering feature.
Want to offer delivery to carpark or kerbside? We can adjust the required fields to capture car registrations/colour.
For more details or to get started, feel free to reach out to our support team or your account manager.
Features under development:
- Customer notifications for updated delivery information
Have more requests? Send them to us at support@skip.com.au
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