Unauthorised or mistaken transaction requiring a refund?

If you believe there has been a mistake or unauthorised transaction on your account, please notify us along with details of the transaction at [e-mail] and we will investigate it. We will respond to you within two business days. You may also have rights to dispute transactions relating to Skip charged to your scheme (e.g. Mastercard or Visa) credit or debit card with your bank. If you have such a transaction, you should contact Your bank for more information.

All food and beverage preparation and safety are the sole responsibility of the venue supplying the Order. You are responsible for enforcing any rights you may have directly with then and in most cases the business will be able to help resolve your issue.

If the business is unavailable to resolve your issue, to assist in resolving your issue, please provide our team at [e-mail] the necessary details:

• Your Skip Username (the email address linked to your account or the email address associated with the social login you used to register with Skip)
• The order number for refund. This can be located on the email receipt for your order or in the Payments menu in the app under transaction history.
• The amount required for refund along with the products purchased.
• The reason for the refund request along with any evidence. If you haven't requested a refund via the the business you ordered from, send through screenshots and/or photos of the issue.

Complete and accurate requests assist us in being able to confirm refund details with the business you ordered from and to refund promptly when approved.

For more information, please see our terms of use.